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FAQ
How to order? Step by Step Instruction
1. Register an account with topchinashop.com.

2. Sign in to our system to start shopping. Be sure to enable your browser cookies to enable shopping cart function work properly.

3. Browse or Search the products you like and click on "Add to cart". Products in the shopping cart can be modified freely, such as add/remove product and quantity delete before paying.

4. Click "CHECKOUT" when decide to make payment. There are 4 steps in CHECKOUT windows. Your contact and billing information are automatically filled in for you. Please make a change by clicking on "Edit" upon your request.

5. Choose the Shipping Courier and Payment method. Please check carefully on the information you have entered and then click on "Confirm Order".

6. This will lead you to Paypal website for the payment completion. Enter your Paypal information to complete the transaction. If you don't have an Paypal Account, you can also use your credits through Paypal.

7. Please go through all the steps in Paypal until you receive a final confirmation email to ensure the success of the transaction.

8. We will begin to process your orders when the payment is received ASAP. You will receive a notice email when we start working on your order and can expect another email with your product tracking number once we ship out your orders.

9. The total processing time will take approximately 5 to 20 days depending on your orders quantities and your mailing locations.
How to Pay by Paypal?
When you finish shopping, click on "Confirm Order" on the last stage, at where, cart shopping system will direct you to Paypal for the secure payment transaction. From here you can log in and make a payment. Paypal offers a safer, easier way to pay online. On paypal, you do not need to expose your credit card information to the merchants. This will increase your confidence in shopping at topchinashop.com. Click here for more information about Paypal.
How Can I Track My Order?
You can also check your order status by sign in and clicking at "Order" in the side box "MY ACCOUNT" at the left side of the main page.
Who Will Pay For The Custom Taxes?
Everything you buy from topchinashop.com is considered being an "import" to your country; therefore, you may be charged customs taxes and duties. Please note that our prices do not include these costs and you are responsible to pay these taxes, duties or other sale taxes if any. Policies regarding importing are different for different countries; please research before ordering. * Note: topchinashop.com does not add any sales tax or hidden costs. All you need to pay to topchinashop.com is product total + shipping cost. In the case of customs taxes, your final cost at your destination might be topchinashop.com total (product total + shipping cost) + customs taxes.
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